The School of Mathematics
Effective date: 2021
Website: theschoolofmaths.co
Contact email: [email protected]

 

By registering, purchasing, subscribing to, booking or using any service offered by The School of Mathematics, the account holder confirms that they have read, understood and agreed to these Terms and Conditions.

Where the learner is under 18 years old, the parent or legal guardian who registers or pays for the service accepts these Terms and Conditions on the learner’s behalf.

 

1. Services

The School of Mathematics provides online educational services that may include:

• Live online lessons

• Recorded lessons

• Quizzes and assessments

• Weekly tests

• Study materials

• Online learning communities

• One-on-one tutoring

• Other educational support services

The services available depend on the grade, subject, package or session purchased.

 

2. Registration information

The account holder must provide information that is complete, accurate and current.

The School of Mathematics may rely on the information supplied when:

• Creating learner accounts

• Allocating courses and subjects

• Processing payments

• Issuing invoices

• Communicating lesson information

• Providing learner support

The account holder must notify us when their contact, learner or payment information changes.

 

3. Monthly subscriptions and automatic renewal

A monthly subscription is a recurring service that renews automatically on the applicable billing date until it is cancelled.

By subscribing, the account holder authorises the relevant payment provider to collect the recurring subscription amount using the selected payment method.

The price, billing frequency and service included in the subscription will be displayed before purchase.

The account holder is responsible for:

• Reviewing the subscription details before purchase

• Maintaining valid payment information

• Ensuring sufficient funds are available

• Informing us promptly of billing errors

We will not increase the subscription price without giving reasonable prior notice. Where required by law, the account holder will be given an opportunity to accept the revised price or cancel the subscription.

 

4. Cancellation of a monthly subscription

A customer may request cancellation at any time by contacting The School of Mathematics through an official written or recordable communication channel.

To help us stop the next scheduled debit in time, the cancellation request should reach us at least seven working days before the next billing date.

For purposes of these Terms, working days are Monday to Friday, excluding South African public holidays.

The cancellation request should include:

• The account holder’s full name

• The learner’s full name

• The registered email address

• The learner’s grade

• The subject or subscription to be cancelled

• The order or subscription reference, where available

The seven-working-day period is an administrative processing period and does not limit any cancellation right available to the customer under applicable law.

A cancellation is effective once it has been processed and confirmed in writing by The School of Mathematics or the applicable payment provider.

Where a request is received fewer than seven working days before the billing date, we will make reasonable efforts to stop the payment. However, the payment may already have been submitted for processing. Where this happens, any refund request will be considered under these Terms and applicable law.

Customers should retain the written cancellation confirmation.

 

5. Statutory cancellation rights

Nothing in these Terms limits a consumer’s rights under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or any other applicable legislation.

Where a subscription is legally classified as a fixed-term consumer agreement, the customer may have the right to cancel it by giving the notice prescribed by the Consumer Protection Act. Section 14 of the Act permits a consumer to cancel certain fixed-term agreements by giving 20 business days’ written or other recorded notice, subject to any lawful and reasonable cancellation charge. (DTIC)

Where an agreement results from direct marketing, the consumer may have a statutory cooling-off right. Government guidance notes that qualifying direct-marketing agreements may be cancelled within five business days in writing or another recordable form. (Government of South Africa)

Any statutory cooling-off or cancellation right that applies will take precedence over inconsistent wording in these Terms.

 

6. Refund policy

Except where required by law or expressly approved by The School of Mathematics, payments are non-refundable after the relevant service, access period or booked session has commenced.

A refund will not ordinarily be provided merely because:

• A learner did not attend a scheduled lesson

• A learner did not view the available recordings

• A learner did not complete quizzes or assessments

• A learner stopped participating during a paid period

• The customer changed their mind after the service commenced

• The customer failed to submit a cancellation request before the next billing cycle

• The learner experienced a temporary personal internet, device or electricity problem

However, this policy does not exclude a refund, remedy, credit or other relief where:

• The law requires it

• A payment was duplicated or collected in error

• A payment was collected after an effective cancellation

• The service was materially misrepresented

• The service was not provided with the quality or functionality required by applicable law

• The School of Mathematics cancelled the service without supplying a reasonable alternative

• A statutory cooling-off right applies

• Another mandatory consumer right applies

Approved refunds will ordinarily be returned through the original payment method. Payment-provider and banking processing times are outside our direct control.

 

7. Access after cancellation

Unless otherwise required by law or stated in the cancellation confirmation, cancellation stops future renewals and does not automatically terminate access already paid for.

The learner may ordinarily continue accessing the applicable service until the end of the paid billing period.

No partial refund is ordinarily due for unused days remaining in that period, except where required by law.

 

8. Failed, reversed or disputed payments

Where a payment is declined, reversed, charged back or otherwise unpaid, The School of Mathematics may:

• Suspend access to paid services

• Request updated payment details

• Recover any amount lawfully due

• Restore access after successful payment

We may ask the account holder to contact us before initiating a chargeback so that billing errors can be investigated. This does not remove the customer’s lawful right to dispute an unauthorised or incorrect transaction with their bank or payment provider.

 

9. One-on-one sessions

One-on-one sessions are booked and charged per one-hour session.

The learner should submit the relevant topic, questions or materials before the session where requested.

A booking is confirmed only once payment and scheduling confirmation have been completed.

Where the learner arrives late, the session will ordinarily still end at the original scheduled time.

Where the learner fails to attend without reasonable notice, the session may be regarded as used, subject to applicable law.

Requests to reschedule should be submitted at least [insert number] hours before the session. Rescheduling remains subject to tutor availability.

Where The School of Mathematics cancels a session, the customer will be offered a reasonable replacement session, credit or refund, as appropriate.

 

10. Live classes and timetable changes

Learners are responsible for joining lessons at the communicated time with:

• A suitable device

• A stable internet connection

• Required learning materials

• An appropriate learning environment

Timetables, tutors and platforms may change where reasonably necessary. We will provide reasonable notice where practicable.

Where a learner misses a class, available recordings and lesson resources may be used to catch up.

A missed lesson does not ordinarily entitle the learner to a refund.

Where a class is materially disrupted by a problem under our control, we may provide:

• A replacement class

• A recording

• Additional material

• Another reasonable educational remedy

 

11. Educational outcomes

The School of Mathematics provides supplementary educational support and does not guarantee:

• A particular mark

• Promotion to the next grade

• Admission to an institution

• Passing an examination

• Any specific academic outcome

Results depend on factors including attendance, effort, practice, school participation, assessment completion and the learner’s individual circumstances.

 

12. Account security and acceptable use

Login credentials may be used only by the registered learner.

The account holder and learner may not:

• Share login details

• Allow another person to use the account

• Copy or distribute protected materials

• Record lessons without written permission

• Upload course materials to public platforms

• Interfere with the website or learning platform

• Harass learners, tutors or staff

• Submit unlawful, abusive or inappropriate content

• Misrepresent another person’s work as their own

We may suspend or terminate access where there is a material or repeated breach. Before termination, we will act reasonably and provide notice where appropriate, except where immediate action is necessary to protect learners, staff, systems or legal rights.

Any refund following suspension or termination will be determined in accordance with applicable law and the circumstances of the breach.

 

13. Intellectual property

All original lesson recordings, notes, worksheets, quizzes, tests, graphics, course structures and other materials supplied by The School of Mathematics remain its intellectual property.

The learner receives a limited, personal, non-transferable right to use the materials for private educational purposes.

Materials may not be:

• Resold

• Republished

• Publicly distributed

• Shared with unregistered users

• Uploaded to another platform

• Modified for commercial use

• Used to operate a competing service

Nothing in this clause restricts any use permitted by law.

 

14. Third-party platforms

Services may depend on third-party platforms and providers, including Kajabi, CheckoutJoy, PayFast, Google Meet and email or hosting providers.

Those providers may have their own terms, privacy policies and technical requirements.

The School of Mathematics is not responsible for an interruption caused solely by a third-party provider and outside our reasonable control. We will nevertheless take reasonable steps to restore access or provide an appropriate alternative where the interruption materially affects the paid service.

 

15. Limitation of liability

To the fullest extent permitted by law, The School of Mathematics will not be liable for indirect, incidental or consequential loss arising from:

• A learner’s failure to participate

• Personal device failure

• Personal internet interruption

• Load shedding outside our reasonable control

• Unauthorised sharing of account credentials

• Third-party platform outages outside our reasonable control

This clause does not exclude liability that cannot lawfully be excluded, including liability arising from gross negligence, intentional misconduct or any mandatory consumer-protection obligation.

No provision of these Terms must be interpreted as requiring a consumer to waive a right or absolving The School of Mathematics from liability where such exclusion is prohibited by law.

 

16. Personal information and children

Personal information may be collected and processed for:

• Registration

• Account administration

• Payment processing

• Course delivery

• Learner communication

• Parent communication

• Support

• Security

• Compliance with legal obligations

Where the learner is a child, the parent or legal guardian confirms that they are authorised to provide the learner’s information and consent where consent is required.

Personal information will be processed in accordance with our Privacy Policy and POPIA. POPIA requires responsible parties to process personal information lawfully and places obligations on organisations collecting and using personal information. (Government of South Africa)

Payment-card details are processed by the applicable payment provider and should not be sent to us through ordinary email or messaging services.

 

17. Communications and marketing

Operational communications concerning payments, lessons, accounts, assessments, cancellations and service changes may be sent using the contact details supplied by the account holder.

Marketing communications will be handled in accordance with applicable law. Recipients may opt out of marketing messages using the unsubscribe mechanism or by contacting us.

Opting out of marketing does not prevent essential service or account communications.

 

18. Complaints and disputes

Customers should submit complaints in writing to:

Email: [Insert complaints email]
Telephone: [Insert telephone number]

The complaint should contain:

• The customer’s name

• The learner’s name

• The relevant reference number

• A description of the issue

• The remedy requested

• Supporting documents, where applicable

We will acknowledge and investigate the complaint within a reasonable period.

Nothing in this clause prevents a consumer from approaching an appropriate regulator, ombud, court or other dispute-resolution body.

 

19. Changes to these Terms

We may amend these Terms where reasonably necessary because of:

• Changes in law

• Changes in payment systems

• New services

• Platform changes

• Security requirements

• Operational requirements

Material changes will be communicated reasonably in advance where they affect an active subscription.

Changes will not retrospectively remove rights already accrued under an existing transaction.

 

20. General provisions

If a provision of these Terms is unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

A failure or delay by either party to enforce a right does not amount to a permanent waiver of that right.

These Terms, together with the Privacy Policy, Cookie Policy, checkout information and any service-specific terms shown before purchase, constitute the agreement between the parties.

 

21. Governing law

These Terms are governed by the laws of the Republic of South Africa.

By completing a purchase or activating a subscription, the account holder confirms that they had a reasonable opportunity to read and understand these Terms before agreeing to them.

 

Important Kajabi and CheckoutJoy setup

The terms alone are insufficient. Your checkout should also contain:

By completing this purchase, I confirm that I have read and agree to the Terms and Conditions and Privacy Policy. I understand that this is a recurring monthly subscription that will renew automatically until cancelled.

The words Terms and Conditions and Privacy Policy should link to the relevant pages. The checkbox should not be preselected.

The checkout page should clearly show:

• The full monthly price

• That billing is recurring

• The billing frequency

• The next billing date or how it is calculated

• The cancellation method

• The seven-working-day processing request

• Any registration or once-off fee

• What the customer receives

• Your legal or trading name

• Your contact details

Do not hide the automatic-renewal wording only inside the full terms. The Consumer Protection Act is intended to promote fair consumer information and prohibit unfair practices. (Government of South Africa)